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Your Web Site Name


You arrive at a web site by using its name, for example, this one is www.cantweb.co.uk. These names are called domain names because the dots inside them are used to provide structure. A company called Nominet manages the .co.uk address space and we registered cantweb.co.uk with them. Once registered, we then add names into the cantweb.co.uk name range providing www.cantweb.co.uk. Your browser then looks up this web site name in a service we provide to the Internet to get a number, the IP address, that is used to locate the actual computer that provides this web site.

When we register a domain name for you, say yourdomain.co.uk, we will provide a mapping for a number of different names:

  • www.yourdomain.co.uk will be your public web site.
  • admin.yourdomain.co.uk will be some administration pages for your web site, typically allowing you to look at your web site statistics or manage the email SPAM detection and prevention system.
  • new.yourdomain.co.uk is frequently used to create a new web site for you in parallel with the old, so when it's ready it can be instantly installed.
  • yourdomain.co.uk can be used as your email address. We do not provide mailboxes but can forward your mail onto other ISPs giving you the flexibility of choosing who handles your mail. For more details see Handling your email.

Nominet Terms and ConditionsNominetWhen we register a .uk domain name for you, you are also entering into a contract with Nominet and you implicitly agree to their terms and conditions. This is a separate contract from any you will have with us. Please read the Nominet page before you ask us to register your domain name.

Your UK domain name is your property, we manage for you, but in the event of any dispute you can go to Nominet's web site and move it elsewhere. Your contract with Nominet requires that you and us are bound by Nominet's Dispute Resolution Policy and must follow their procedure.

Once registered, we will manage the technical glue which makes the name work for you and we will ensure that the name is maintained with Nominet or any other company we use. We charge for the service associated with this, and pay any bills from the registration companies as part of this service. We only handle domain names for our clients and will expect you to move the names away from us if you choose to change your web provider.

Information requested by Nominet:

  • How long does it take for you to reply to customer contacts?
    On balance, if you email to our support email address, we will reply within 24 hours at the most, it's usually instantly. If you have not heard from us within 24 hours, then your email has gone astray, email not as reliable as people think. If you use our contact form, it's likely to get through and we will get back to you.
  • How can I report instances of Domain Abuse?
    Initially please use our contact form, and we will get back to you as soon as we can. We take this extremely seriously and will act on your information.
  • How do I make a complaint?
    You can email using our form or call us, the phone number is on our contact page.
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